Last updated: December 12, 2025
This Privacy Policy for Eggmed Inc (doing business as Eggmed) (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. For the personal information covered by this Privacy Policy, we are responsible for deciding how it is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@eggmed.com.
This Privacy Policy applies to personal information about visitors to our websites, prospective customers, and the healthcare and wellness professionals and other users who create accounts with us (“Users”). Where this Privacy Policy refers to “you,” it means a User or visitor unless it says otherwise.
It does not apply to information that our customers (such as therapists and practices) or their clients and patients enter into or generate through the Services about those clients and patients (“Customer Data”), including protected health information (“PHI”). Customer Data may include information about clients and patients, such as contact details, health information, and messages. Our customers own and control Customer Data. For Customer Data, we act as the customer’s service provider and, where HIPAA applies, as its business associate. We process Customer Data only as described in our agreement with the customer and our Business Associate Agreement (https://www.eggmed.com/business-associate-agreement). If this Privacy Policy conflicts with the Business Associate Agreement about PHI, the Business Associate Agreement controls.
Client portal. If you are a client or patient who logs in to the Eggmed client portal or mobile application to communicate with your provider, complete forms, schedule appointments, pay invoices, or record check-ins, the information you enter or that your provider shares with you through the portal is Customer Data controlled by your provider. We process it on your provider’s behalf. Your provider’s privacy notice, not this Privacy Policy, explains how your provider uses your information, and you should contact your provider to exercise your privacy rights. This Privacy Policy still applies to information we collect from you as a visitor to our websites, such as the technical information and cookies described below.
This summary provides key points from our Privacy Policy, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
Does this Privacy Policy cover health information held by my provider? No. Customer Data, including PHI, is controlled by our customers and handled under our Business Associate Agreement. Learn more in “Scope of this Privacy Policy.”
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Some of the information may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Learn more about sensitive information we process.
Do we collect any information from third parties? We may receive information from our customers, payment processors, insurance clearinghouses, and integrations that customers enable.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the Privacy Policy in full.
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. We may also receive information from our customers, payment processors (such as Stripe), insurance clearinghouses, and integrations that customers enable.
The categories below describe information about Users and visitors. Some of them are ordinarily entered by customers or their clients as Customer Data (see “Scope of this Privacy Policy”).
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
Payment Data. Payment-card information is entered into a Stripe-hosted payment form and processed by Stripe; it does not pass through or get stored on our servers. We receive only limited information from Stripe, such as the card brand, the last four digits, expiration date, and transaction status. Providers who accept payments from their clients through the Services do so through their own Stripe Connect accounts, subject to Stripe’s agreement with them. You may find Stripe’s privacy notice here: https://stripe.com/privacy.
Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://www.eggmed.com/cookie-policy.
The information we collect includes:
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process the personal information for the following purposes listed below. We may also process your information for other purposes only with your prior explicit consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
In Short: Our Services are designed for use in the United States. Health information about our customers’ clients and patients is protected under HIPAA and our Business Associate Agreement.
Our Services are offered to healthcare and wellness professionals in the United States, and we process personal information as permitted by applicable U.S. federal and state law. Where our customers are covered by HIPAA, we act as their business associate and handle protected health information only as permitted by HIPAA and our Business Associate Agreement. Our customers are responsible for providing their own notice of privacy practices to their clients and patients.
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
On our public website, we and our service providers use analytics tools, such as Google Analytics, to understand how visitors use the site and to measure the effectiveness of our marketing. You can learn how Google uses this data at https://policies.google.com/technologies/partner-sites and opt out at https://tools.google.com/dlpage/gaoptout.
We may also work with advertising partners, such as Google, who use cookies, pixels, and similar technologies on our public website to measure our advertising campaigns and to show you ads for Eggmed on other sites based on your visit to our website. To opt out of interest-based advertising, visit https://www.aboutads.info/choices/ or https://optout.networkadvertising.org/, adjust your Google ad settings at https://adssettings.google.com, or use the “Your Privacy Choices” link in the footer of our website. You will still see ads, but they may be less relevant to you.
We do not use analytics or advertising tracking technologies inside the logged-in areas of the Services or the client portal, and we do not use Customer Data or PHI for advertising or marketing.
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: https://www.eggmed.com/cookie-policy.
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.
Our Services include AI-assisted features, such as note-taking and administrative automation, that customers may choose to use (“AI Features”). When a customer uses AI Features with Customer Data, we process that data on the customer’s behalf and only to provide the AI Features to that customer.
We do not use PHI to train artificial intelligence or machine learning models, except in the form of de-identified data as permitted by HIPAA and our agreements. We require each third-party provider of AI models used in the AI Features to agree in writing not to use PHI submitted through the Services to train or improve its models.
AI output may be inaccurate or incomplete. Customers are responsible for configuring and appropriately overseeing the AI Features they enable. Customers are responsible for having a qualified user review AI output before it is entered into a patient record as clinical documentation, submitted to a payer, or relied on in a clinical decision. Certain administrative AI Features, including communications and scheduling features, may operate automatically when enabled by the customer. Customers decide whether to enable AI Features and are responsible for giving any notices and obtaining any consents required to record or transcribe sessions.
How to Opt Out. A customer administrator can disable AI Features in the account settings. If you are a client or patient, please contact your provider.
In Short: Our Services are designed for use in the United States, and your information is stored and processed in the United States.
Our servers are located in the United States, and Customer Data is hosted in the United States. Regardless of your location, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information (see “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?” above), in the United States.
If you access the Services from outside the United States, you understand that your information will be transferred to and processed in the United States.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). After an account ends, we keep information for the export period described in our Terms so customers can retrieve their records, and after that for as long as needed to comply with law, resolve disputes, prevent fraud, and enforce our agreements. Customer Data is retained, returned, or deleted as provided in the customer’s agreement with us and our Business Associate Agreement.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. For PHI, our safeguards are further described in our Business Associate Agreement. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction.
We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age as specified by law in your jurisdiction or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from Users or visitors less than 18 years of age or the equivalent age as specified by law in your jurisdiction has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. Information about minors who receive care from our customers is Customer Data and is handled as described in “Scope of this Privacy Policy.” If you become aware of any data we may have collected from children under age 18 or the equivalent age as specified by law in your jurisdiction, please contact us at support@eggmed.com.
In Short: Depending on your state of residence, you may have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
Your rights under U.S. state privacy laws are described in the section “DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?” below. You can make a request by contacting us using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS POLICY?” below.
We will consider and act upon any request in accordance with applicable data protection laws. If your request relates to Customer Data, we will refer it to the customer that controls that data.
If you have a complaint about how we have handled your personal information, please contact us at support@eggmed.com and we will respond within a reasonable time.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS POLICY?” below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying “STOP” or “UNSUBSCRIBE” to the SMS messages that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS POLICY?” below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
If you would at any time like to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Notice: https://www.eggmed.com/cookie-policy.
If you have questions or comments about your privacy rights, you may email us at support@eggmed.com.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.
The table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect the personal information we collect from you. For a comprehensive inventory of all personal information we process, please refer to the section “WHAT INFORMATION DO WE COLLECT?”
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | YES |
| B. Personal information as defined in the California Customer Records statute | Name, contact information, employment, and financial information | YES |
| C. Protected classification characteristics under state or federal law | Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | YES |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | YES |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements | YES |
| G. Geolocation data | Approximate location derived from IP address; device location if you grant permission in the mobile application | YES |
| H. Audio, electronic, sensory, or similar information | Images and audio, video or call recordings created in connection with our business activities | YES |
| I. Professional or employment-related information | Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | YES |
| J. Education Information | Student records and directory information | NO |
| K. Inferences drawn from collected personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics | NO |
| L. Sensitive personal information | Account login information, health data, racial or ethnic origin, religious or philosophical beliefs, sex life or sexual orientation, contents of email or text messages, and financial information | YES |
We only collect sensitive personal information, as defined by applicable privacy laws or the purposes allowed by law or with your consent. Sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You may have the right to limit the use or disclosure of your sensitive personal information. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
We will use and retain the collected personal information as needed to provide the Services or for:
Learn more about the sources of personal information we collect in “WHAT INFORMATION DO WE COLLECT?”
Learn more about how we use your personal information in the section “HOW DO WE PROCESS YOUR INFORMATION?”
Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”
We do not sell personal information. Our use of advertising cookies and similar technologies on our public website may be considered “sharing” or “targeted advertising” under some state privacy laws. You can opt out through the “Your Privacy Choices” link in the footer of our website or the opt-out tools described in “DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?” We honor Global Privacy Control signals as an opt-out request for the browser you are using. We do not sell or share sensitive personal information or Customer Data. Otherwise, we disclose personal information only as described in this Privacy Policy.
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
Depending upon the state where you live, you may also have the following rights:
To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at support@eggmed.com, or by referring to the contact details at the bottom of this document. If your request relates to Customer Data, we will refer it to the customer that controls that data.
Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at support@eggmed.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS POLICY?”
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
We may update this Privacy Policy from time to time. We will post the updated version with a revised “Last updated” date. For customers, we will also notify you by email or through the Services at least thirty (30) days before a material update takes effect. Your continued use of the Services after the effective date means you accept the update, subject to any rights described in the Terms. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
If you have questions or comments about this Privacy Policy, please contact us at legal@eggmed.com.
Depending on applicable law, you may have the right to request access to, correction of, or deletion of personal information we collect about you, and in some cases to withdraw your consent to our processing. These rights may be subject to limitations or exceptions under applicable law.
To submit a privacy request, please email us at legal@eggmed.com. If your request relates to Customer Data, including information maintained by a healthcare provider using Eggmed, we will refer your request to the customer that controls that data.
